Privacy Policy | Pu Luong Eco Tours

Last updated: April 2026

Welcome to Pu Luong Eco Tours (accessible at https://puluongtrekking.com).
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website or services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you contact us or book a tour, we may collect:

• Full name
• Email address
• Phone number / WhatsApp
• Travel preferences
• Payment details (processed securely via third-party providers)

b. Non-Personal Information

We automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on site

This helps us improve user experience and website performance.

2. How We Use Your Information

We use your information to:

• Provide and manage bookings
• Respond to inquiries
• Improve our services and website
• Send confirmations and updates
• Ensure a smooth travel experience

We do not sell or rent your personal data to third parties.

3. Cookies and Tracking Technologies

Our website uses cookies to:

• Understand user behavior
• Improve website functionality
• Analyze traffic (via tools like Google Analytics)

You can disable cookies through your browser settings if you prefer.

4. Third-Party Services

We may use trusted third-party services, including:

• Google Analytics (traffic analysis)
• PayPal / payment gateways (secure payments)
• WhatsApp / email tools (communication)

These services may collect data according to their own privacy policies.

5. Data Protection and Security

We take reasonable measures to protect your data, including:

• Secure hosting
• Limited access to personal information
• Encrypted communication when possible

However, no online system is 100% secure.

6. Your Rights

Depending on your location (e.g., EU GDPR), you have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent
• Request data portability

To exercise these rights, please contact us.

7. Data Retention

We retain your data only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes

8. Children’s Privacy

Our services are not directed to children under 16.
We do not knowingly collect data from children.

9. External Links

Our website may contain links to external websites.
We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Pu Luong Eco Tours
🌐 Website: https://puluongtrekking.com
📧 Email: puluongtrekking@gmail.com 
📱 WhatsApp: +84 357 004 668